Shipping: Your order will ship from Austin, Texas via FedEx or USPS. You will receive a shipping notification and tracking information via email once the print leaves our studio. Poster prints can be expected to ship within three-five business days. Editioned prints require eight days due to the extra time required for printing as they are specially made for each order and requiere signature from Diego Huerta (who might be on assignment). We will let you know about this so you can have the correct expectations.
We use quality Hahnemuhle (Limited Edition), Canon and Epson (Open and Poster Edition) archival paper and ink and pack them for shipping with the highest care. We are a very small operation and don’t outsource your order to a huge printing factory. This means that you can expect the highest quality print possible. We will do our very best to get your order to you in a timely manner, but please understand that it might not ship right away. All the open edition or poster edition prints have a white frame
Requesting Prints: If your favorite photograph isn’t shown in the store, don’t fret. If you would like a specific editioned print that you don’t see, please send me an email to firstname.lastname@example.org . We will contact you personally to discuss your print request.
Artist Proofs: Diego Huerta retains the right to create and sell AP (Artist Proofs) of editioned prints.
Returns: If your print was damaged in transit please contact us with photos showing the damage within 48 hours of delivery, otherwise all sales are considered final. After we assess the damage, you will be asked to send the print back so we can send you out another print in its place.
Missing Shipments: No matter what courier is used, lost packages are an inevitability. Sometimes packages get stuck in customs… If your shipment doesn’t make its way to you within 8 weeks, please contact us so we can make it right.